| What is
the cost for using South East Asia Tours service? |
There is NO CHARGE or service
fee to use South East Asia Tours hotel reservation service.
Back to Top!
|
TERMS |
| |
| What
is GCC Market? |
"GCC"
means The Cooperation Council for the Arab States of the
Gulf (GCC) the countries that are included are Bahrain,
Kuwait, Saudi Arabia, United Arab Emirates, Qatar and
Oman some hotels get volume business from these countries
the reason these country nationals have good discounted
Preferential rates or some don't get volume business from
these destinations so they have higher rates please do
check on our Website for the difference. Back
to Top!
|
| What is
CIS Market? |
"CIS"
means Common Wealth Of Independent States the countries
that includes are Russia formerly Soviet Union, Kazakhstan,
Tajikistan, Azerbaijan, Ukraine all others that
are near by. Back
to Top!
|
| What is
HB? |
"HB" means
Half Board, Hotel rates will be inclusive of Daily Breakfast
and Lunch or Dinner
|
| What is
BB? |
"BB" means Bed
and Breakfast the rates quoted on the Website is inclusive
of daily Buffet Breakfast. Back
to Top!
|
| What is
FB? |
"FB"means
Full Board the rates that will be quoted to you will be
inclusive of Daily Breakfast, Lunch and Dinner. Usually
we don't advertise FB or Full board rates on our Website
but it is always subject to your request we can always
quote you what ever will be your
request. Back to Top!
|
| What is
FIT rates? |
FIT rates is applicable
only for Frequent Individual Travellers. Back
to Top!
|
| What is
GIT rates? |
GIT rates is applicable
only for Group Travellers. Back to Top!
|
| What is
Pan Arab Market? |
Pan Arab Market countries
are Lebanon, Palestine, Yemen, Syria, Jordan, Libya, Egypt,
Morocco, Sudan and Iraq. Back to Top!
|
| |
| RESERVATION |
| |
| How do
I make a reservation? |
From our directory, or
from every hotel details page choose the hotel you want
to stay in and press or click on "Reservation"
Button at the bottom of each hotel page. You will be taken
into a Reservation form. On the form, just follow the
instructions. After you fill out all of the needed information;
press the "Submit Reservation" button.
Back to Top!
|
| How long
will it take to get a hotel's confirmation? |
If the space is available,
the booking can be confirmed within 4 to 6 hours.
If no more allotment is available at that moment, we will
make the request to the hotel. In this case, it might
take 1 or 2 working days (depends on the hotel's reservations
clearing process) to get the confirmation. Back
to Top!
|
| What if
the hotel I requested is not available? |
You will be notified via
e-mail if your requested hotel is not available. And our
travel experts will try to find hotels of comparable standards,
prices and in the same area (if available) for your considerations.
Note: Please fill in alternative
hotels in the reservation form when making reservation
to let us know your preferences in case of your requested
hotel is not available.
To avoid disappointment,
especially over high season periods, very early booking
is strongly advised. Back to Top!
|
| When I
submit my reservation, where does my request go? |
All travel arrangements
are processed through South East Asia Tours Reservation
Department of our company. All reservation will be followed
up within 24 hours with an email and if available, a service
order.Some hotels do not confirm reservations immediately.
In this case the email you received from our Reservation
staff will not contain a confirmation number; however
it will contain a Service Order . Your reservation IS
NOT confirmed until you receive a confirmation number
from us. When we receive the confirmation number, it will
be emailed to you. Just for our records, we take your
information, it is & will be absolutely confidential
always. And will not be sold to any third party companies.
Back to Top!
|
| Once I
have made my reservation, will I receive any written confirmation
from the hotel? |
No. The email confirmation
you receive from South East Asia Tours is all you will
need. It displays your Service Order Number. Back
to Top!
|
| Can I
make a reservation directly through the hotel? |
You can, but the prices
displayed on South East Asia Tours are available only
through our service. If you make a reservation at the
hotel, you will be charged on average 10% to 50% more.
Back to Top!
|
| When do
you check availability? |
We check availability only
at the point of making a
reservation. Back to Top!
|
| Will
you confirm my reservation by fax or phone? |
Usually we make confirmations
by e-mail, so please make double sure that you have provided
us the correct e-mail address. Although if you cannot
provide an email address, we will send the confirmation
by fax. Back to Top!
|
| |
| PAYMENT
PROCEDURES |
| |
| When do
I need to Pay?
|
Once we confirm reservation
in return E-mail for you, you will be given Option date
that you need to settle all your payments on or before
this date in failure to settle all the payments before
the Option date your reservation will be automatically
cancelled.
Back to Top!
|
| If I failed
to settle payments with in due date can my reservation be
still accepted? |
Yes it will be accepted
but can't promise the same hotel will be available for
your requested dates it is always subject to availability
of the hotel space and our allocation with the hotel.
Back to Top!
|
| Why do
I need to fax authorization form and photo copy of my credit
card? |
We can understand your
security concern. But this is just a way to filter out
any bad transaction and to verify if the credit card used
for the booking was in fact in your possession and it
was you only who made the booking and not some body who
happen to have your credit card no. etc. We take great
care while handling your credit card information and do
not share any of your information with other vendors and
partners. Back to Top!
|
| Is the
credit card information secure with South East Asia Tours?
|
Unlike other companies,
we do not ask Credit Card details from you thru our On-line
Reservation Forms even if the system is protected by standard
secure socket layer (SSL) encryption. Nowadays, there
are programs that can easily hack this protection system.
Therefore, to provide your credit cards and personal informations
a 100 % security, we ask you to send us all the Credit
Card Details by Fax which is a more secure way to send
confidential matters.Back to Top!
|
| Why
South East Asia Tours ask for a Credit Card Back to Back copy
and any valid ID or passport copy of the Card holder? |
To prevent fraud cases
and give protection to our clients, South East Asia Tours
and our local Bank Merchant has come to this agreement
mutually to do proper verification of any transaction
before finally it will be charged to that credit card.
Back to Top!
|
| Once I
decide to Confirm my reservation with your Company How do
I pay? |
When you receive Confirmation
E-mail from our Reservation staff they send you same time
Credit Card payment form Thru E-mail you need to fill
that form sign by the card holder and fax back to us with
front and back copy of the Credit card and Passport copy
of the Card holder to be verified by our Bank in order
to prevent credit
card fraud cases. Back to Top!
|
| What
Major Credit Cards You accept? |
We accept Visa, Master
Card and AMEX but payments Thru AMEX is
subject to 3% credit card Surcharges. Back
to Top!
|
| Can
I pay by Bank Transfers? |
Yes you can pay by bank
transfers but you must pay all the Telegraphic Transfer
Bank Charges that is more or less US$ 20.00. Telegraphic
Transfers can only be acceptable if you are Arriving minimum
of 10 days prior or else you need to arrange all the payments
Thru Western Union. Back to Top!
|
If my
payments are not clear or my Telegraphic Transfer is not received
by you can my reservation be still secured or hold? |
No, if we do not receive
any payments with in due date all your reservation to
be cancelled automatically. Back to Top!
|
| |
| LODGING
RATES |
| |
| Are taxes
and breakfast included in your prices? |
Yes. Unless noted otherwise,
all taxes and breakfast
are included. Back to Top!
|
| Do you
offer additional discounts? |
In the hotel directory
check carefully if there are available weekend special
rates or hot deals for the hotel you want to stay in.
Then click on Hotel Details to see all these special rates.
Sometimes we can offer additional discounts, so check
always our hot deals. Back to Top!
|
| Are your
prices by room or by person? |
All prices in our service
are per room, not per person. For example, a price for
a single means a room with one person, for a double means
a room with 2 persons, etc.
Back to Top!
|
| How can
you offer rooms at such discounted prices? |
For two reasons. First,
all reservations are made through South East Asia Tours,
our tourism division, who have negotiated these favorable
rates. Second, we use the internet to do all the transactions,
which cuts our cost considerably. Back
to Top!
|
| |
| CANCELLATION
POLICY
|
| |
| What is
your cancellation policy? |
1) If cancellation is notified
to us by fax or email 14 days before check in date, Full
refund less 6 % (Being Credit Card Processing Fee) will
be Paid back to you. If cancellation is notified to us
less than the mentioned period above then one night charge
for normal season will be levied and refund the balance
amount less 6 % and for peak season full cancellation
charges apply.
2) No show - means no email
or notification of cancellation received to our office
that guest is unable to travel before the check-in date.
Payments are not refundable and will be forfeited accordingly.
3) Unused vouchers - No
refund provided in event of cancellation or alteration
for the services mentioned in the voucher which the guest
might decide not to use once the date of check-in
commences. Back to Top!
|
| |
| GENERAL
HOTEL POLICIES |
| |
| Can South
East Asia Tours supply a cot or crib for my room when I travel
with children? |
Most of the hotels have
Baby cot or crib facilities but still South East Asia
Tours Reservation staff will help you to request or recommend
such hotels that are 100 percent sure to have these facilities,
it is always Free of cost. Back to Top!
|
| How do
I request an early check-in or late checkout with the hotel?
|
Since hotel policies regarding
early check-in (generally 12:00 noon) or late checkout
(generally after 12:00 noon) vary by location and by hotel
as it is always subject to availability of the hotel,
please contact us by e-mail or by phone prior to your
arrival to make any necessary arrangements. Back
to Top!
|
| |
| Can't find the answer to
your question? |
Email us your specific
question, at helpdesk@southtravels.com
and we will be happy to provide a prompt response. Back
to Top!
|
